Hospitality
Turn calls into bookings.
Every reservation call answered, day or night. The agent checks availability in your system, books the room, changes the dates and sends the confirmation — and brings in your front desk when it matters.
What agents take on
The calls that fill your team’s day.
- Reservations Check availability, quote what your system says, and book.
- Booking changes Move dates, change rooms or cancel, within your policy.
- Guest requests Early check-in, late check-out, parking and transfers.
- Property inquiries Answers from your own knowledge base, not from memory.
- Upselling Offer the upgrade when it suits the stay.
Guardrails
Boundaries that fit the work.
Every agent follows rules you set, on every call — and hands the call to a person when one is needed.
- Never invent availability or a rate
- Read the booking back before confirming
- Hand payment disputes to a person
- How Wocal keeps agents in bounds
Human handoff
AI handles the routine. Humans handle what matters.
When a conversation needs a human, Wocal hands it over with the context already captured. Nobody asks the customer to start again.
- AI agent Handles the routine conversation
- Condition Detects uncertainty, or an escalation rule
- Human agent Continues the conversation, with context
How it works
From idea to live agent in minutes.
Describe the job, connect the systems it needs, give it a number. Then watch the calls and make it better.
- 01
Design
Define what your agent should do.
- 02
Connect
Give it access to your systems and tools.
- 03
Deploy
Connect phone numbers and launch.
- 04
Optimize
Monitor conversations and continuously improve.
Put your next call on autopilot.
Build an AI voice agent for the work your team shouldn’t have to do manually.