Insurance
Handle more customer interactions without adding headcount.
First notice of loss at any hour. Claim status without a queue. Renewals called before they lapse. The agent verifies who is calling, captures every detail, opens the claim — and hands anything sensitive to your team.
What agents take on
The calls that fill your team’s day.
- Claims intake Take the first notice of loss and open the claim.
- Claim status Tell callers where their claim stands, from your system.
- Policy questions Answer cover questions once the caller is verified.
- Renewals Call before the policy lapses, and log what they decide.
- Customer verification Check identity before anything is shared.
Guardrails
Boundaries that fit the work.
Every agent follows rules you set, on every call — and hands the call to a person when one is needed.
- Verify the policy holder before sharing details
- Never promise a payout or an amount
- Transfer reported injuries to the priority line
- How Wocal keeps agents in bounds
Human handoff
AI handles the routine. Humans handle what matters.
When a conversation needs a human, Wocal hands it over with the context already captured. Nobody asks the customer to start again.
- AI agent Handles the routine conversation
- Condition Detects uncertainty, or an escalation rule
- Human agent Continues the conversation, with context
How it works
From idea to live agent in minutes.
Describe the job, connect the systems it needs, give it a number. Then watch the calls and make it better.
- 01
Design
Define what your agent should do.
- 02
Connect
Give it access to your systems and tools.
- 03
Deploy
Connect phone numbers and launch.
- 04
Optimize
Monitor conversations and continuously improve.
Put your next call on autopilot.
Build an AI voice agent for the work your team shouldn’t have to do manually.