Product

The operating platform for AI voice agents.

Build an agent. Connect your workflow. Put it to work. Then see exactly what every agent is doing — and make it better.

Inbound call +254 7XX XXX XXX 00:02:41

Customer I’d like to book a room for Friday.
Wocal Absolutely. How many guests will be staying?
Customer Two of us. We’d check out on Sunday.
search_availability Fri–Sun · 2 guests · 3 rooms found
Wocal I have a deluxe king for both nights. Shall I reserve it?

Tools Search availability Create reservation Transfer to a person

The platform

One platform. Every voice workflow.

Wocal is where you build voice agents, put them on your phone lines, and connect what they hear to what your business does next.

Wocal isn’t just generating speech. It connects conversations to business actions — checking a system, writing a record, handing over to a person.

Conversation is only the interface.
Work happens underneath.

Agent Builder

Build an agent like you build software.

Define the job. Give it tools and boundaries. Test it on a real call before it takes one.

Agent name Hotel Reservations Agent

Objective Handle inbound reservation requests and booking changes.

Tools 4 connected

Search availability GET /availability
Create reservation POST /reservations
Modify reservation PATCH /reservations/{ref}
Send confirmation POST /messages

Guardrails Always on

Never invent availability
Confirm booking details
Escalate payment disputes

An objective, not a script. Say what the agent is for. It works out the conversation.
Tools it can use. Your endpoints, called mid-call, with the results in front of it.
Boundaries it keeps. Guardrails on every call, and the conditions that bring in a person.
Test before it’s live. Call it from the browser. Every test is saved for review.

Workflow automation

Calls shouldn’t end when the call ends.

When a conversation finishes, Wocal can trigger the next action automatically. An agent answers the call, checks your system, takes the action and closes the loop.

01Incoming call
02AI agent
03Understand intent
04Verify information
05Business system
06Action
07Customer confirmation

Example: Call → Identify claim → Collect details → Create claim → Notify customer

Human handoff

AI handles the routine. Humans handle what matters.

When a conversation needs a human, Wocal hands it over with the context already captured. Nobody asks the customer to start again.

AI agent Handles the routine conversation
Condition Detects uncertainty, or an escalation rule
Human agent Continues the conversation, with context

Wocal agent

CustomerI was charged twice for one night.

WocalI’m sorry about that. I’m bringing in a colleague who can fix the charge — I’ll pass on everything you’ve told me.

Escalation rule met: payment dispute

Handed to · Reservations desk

Caller: Verified
Booking: HX-2291
Issue: Charged twice for the night of the 12th
Summary: Guest confirmed one stay, two charges on the same card. Wants a refund, not a credit.

Take the call

Analytics and operations

Know what every agent is doing.

Every call counted, timed and classified. Open any one to hear it, read it and see what the agent did — then fix what you find.

Calls 1,284

Completed 91.4%

Avg. duration 03:42

Escalations 8.7%

Call volume

Resolution rate

Escalation rate

Agent performance

Hotel Reservations Agent 93.7% 612 calls
Booking Changes Agent 90.0% 402 calls
Guest Requests Agent 88.4% 270 calls

Call outcomes

Resolved
Booked
Callback
Escalated

Developers

Works with the stack you already have.

Connect your systems, tools and workflows without rebuilding your infrastructure.

Read the docs

{
  "name": "create_reservation",
  "description": "Book a room once the dates and guests are confirmed.",
  "method": "POST",
  "url": "https://api.yourhotel.com/reservations",
  "parameters": {
    "check_in":  "date",
    "check_out": "date",
    "guests":    "integer",
    "room_type": "string"
  }
}

APIs Call your REST endpoints as tools, mid-conversation.
CRM Look up the customer. Log the outcome.
PMS Check availability and write the reservation.
Booking systems Create, change and cancel bookings.
Claims systems Open a claim with the details captured.
Databases Read what the agent needs, through your API.
Webhooks Your endpoints, called when the agent needs them — during the call or after it.
SIP Bring your own trunks and numbers.
Telephony Answer and place calls on real phone lines.

Put your next call on autopilot.

Build an AI voice agent for the work your team shouldn’t have to do manually.

Build your first agent Talk to Wocal