Security
Give your agents boundaries.
Guardrails on every call, a person when one is needed, and a record of what happened. Built for businesses where a wrong answer on a call has a cost.
Regulated and high-stakes operations
Built for environments where mistakes are expensive.
Give your agents boundaries. Decide what they may say, what they must check first, and when a person takes over — then see exactly what happened on every call.
- Guardrails Rules an agent follows on every call.
- Structured workflows Steps that run in order, and only in order.
- Human escalation Conditions that hand a call to a person.
- Audit trail Access changes and every support visit, append-only.
- Recordings Hear exactly what was said.
- Transcripts Read every conversation, turn by turn.
- Role-based access Owners, admins, members and viewers.
- Monitoring Watch calls, outcomes and escalations.
- Evaluation Review calls and act on what you find.
- Data controls Each workspace’s data kept apart, down to the database.
How we handle your data
What sits underneath.
The platform is built so the rules hold even when nobody is watching: in the database, in access checks, and on the record.
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Each workspace kept apart
Every customer’s agents, calls and data live in their own workspace, and the database itself refuses any read or write outside it.
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Access by role
Owners, admins, members and viewers each see and change only what their role allows. Removing someone takes effect on their next request.
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Access on the record
Who was added, whose role changed, who was removed, and every change to stored credentials — each recorded with who did it and when, in a log the platform itself cannot rewrite.
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Wocal staff access is bounded
When our team needs to look inside a workspace, it is for a stated reason and a set time. Every change they make, and every recording or transcript they open, is recorded as it happens — and if it can’t be recorded, it isn’t allowed.
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Credentials encrypted
Keys and passwords your agents use to reach your systems are stored encrypted, and are never shown back once saved.
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Recordings and transcripts
Calls can be recorded and transcribed for review, so you can hear exactly what was said and read what the agent did.
Have a security review or compliance requirement? Tell us what you need and we’ll walk you through it.
Put your next call on autopilot.
Build an AI voice agent for the work your team shouldn’t have to do manually.