Travel
Make travel support available around the clock.
Travellers call when plans change, and plans change at all hours. The agent finds the booking, explains the options your system allows, makes the change and sends the new itinerary.
What agents take on
The calls that fill your team’s day.
- Booking assistance Help travellers book, with what your inventory holds.
- Changes Move dates and travellers, within the fare rules.
- Cancellations Cancel and explain what is refundable.
- Travel information Baggage, documents, times — from your knowledge base.
- Customer support Resolve what it can, and hand over what it can’t.
Guardrails
Boundaries that fit the work.
Every agent follows rules you set, on every call — and hands the call to a person when one is needed.
- Quote only fares and fees your system returns
- Confirm new dates before making a change
- Hand complaints and emergencies to a person
- How Wocal keeps agents in bounds
Human handoff
AI handles the routine. Humans handle what matters.
When a conversation needs a human, Wocal hands it over with the context already captured. Nobody asks the customer to start again.
- AI agent Handles the routine conversation
- Condition Detects uncertainty, or an escalation rule
- Human agent Continues the conversation, with context
How it works
From idea to live agent in minutes.
Describe the job, connect the systems it needs, give it a number. Then watch the calls and make it better.
- 01
Design
Define what your agent should do.
- 02
Connect
Give it access to your systems and tools.
- 03
Deploy
Connect phone numbers and launch.
- 04
Optimize
Monitor conversations and continuously improve.
Put your next call on autopilot.
Build an AI voice agent for the work your team shouldn’t have to do manually.